Our Guarantee to You
We guarantee your satisfaction. If your product and imprint are not exactly as ordered/approved, we will re-run your order, refund your money or credit your account.
Imprinting & Electric Art:
We will set your imprint information and provide an imprint proof at no charge. For logo imprinting, please supply your logo as solid black vector art that has been created in Illustrator. All fonts, type and logos must be outlined/converted to paths and saved as ai, pdf or eps files. Some imprint methods may allow screens/gradations or high-resolution jpg files. In many cases, we can redraw low resolution non-vector files for a one-time fee. We only begin production after we receive your approved imprint proof.
Shipping & Delivery
We ship via United Parcel Service (UPS) to locations in the continental US. Shipments to Alaska, Hawaii, Puerto Rico and the US Virgin Islands will incur additional shipping costs and may be delivered through alternate carriers. We do not ship outside the US but will ship orders to a designated US location.
Returns & Replacements
If your product and imprint are not exactly as ordered/approved, we will be happy to re-run your order, refund your money or credit your account.